SHIPPING-RELATED QUESTIONS
** When can I expect to receive my delivery? Can I track my order?
If you place your order by 2PM PST Monday through Friday, your order will ship that same day. If not, it will go out the next business day.
Generally speaking, UPS and USPS transit times for packages are 3-5 days to locations West of the Rockies and 5-7 business days East of the Rockies. Expedited shipping is available on the second screen of the checkout process.
Do you offer discreet packaging?
We do offer discreet packaging - when checking out, simply ask for "discreet shipping" and we'll ship your box out in completely discreet shipping! While most of our products come in plain brown boxes with little or no descriptive markings, a few of our underpads and pads/liners do have more descriptive markings on the outside. It is always best to ask for fully discreet shipping if you require it . Our shipping label simply states our warehouse address and the abbreviation of our company name: "SPCP, LLC."
Do you ship to P.O. Boxes?
Yes we do, though our Free Standard Shipping options do not apply to PO Boxes. Please be sure to choose either Priority Mail or Express Mail from the US Postal Service shipping options when checking out.
** How are samples, bags, and cases shipped?
Samples are shipped through US Mail, while Bags and Cases are shipped UPS Ground. We do offer expedited shipping options during the checkout process.
** Do you ship to Alaska and Hawaii?
We are able to ship to Alaska and Hawaii via the USPS (or UPS, if desired, though they cost quite a bit more). Please call us toll-free at 1-866-440-0049 to discuss delivery options.
** I would like the package Held for Pickup. Do you offer this service?
Yes we do! No more worrying about being home for the UPS delivery person to come by, now we can ship your package to a local UPS Customer Service Center and have it held for 5 business days for pickup. Simply go to http://www.ups.com/dropoff?loc=en_US and find the nearest UPS Customer Center to you. Be sure to use that address as your delivery address when checking out, and your order will be held for pickup at your convenience!
